Refund & Cancellation Policy
Last updated: June 15, 2026
We want you to be confident working with us. This policy explains how refunds and cancellations work for our web design services.
1. Deposits
Project deposits reserve your spot in our schedule and cover initial discovery and design work. Deposits are non-refundable once work has begun.
2. One-Time Projects
If you cancel a project before work begins, you are entitled to a full refund of any amount paid. If you cancel after work has started, we will refund any portion of your payment that corresponds to work not yet performed, less the non-refundable deposit.
3. Subscriptions (Care Plan)
Monthly Care Plan subscriptions can be cancelled at any time. When you cancel, your plan remains active through the end of the current billing period, and you will not be charged again. We do not provide partial refunds for the current month.
4. How to Request a Refund or Cancel
To request a refund or cancel a subscription, email us at hello@studio.com. Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days.
5. Chargebacks
If you have a concern about a charge, please contact us first — we are happy to help resolve any issue before you dispute a payment with your bank.